Like many other Social Enterprises, our client was trying to cope with changes in the government funding programmes, such as supporting the disabled in getting back into the workplace.

Apart from the obvious pressures on costs, the nature of the contracts was being changed too. With close to 60,000 clients on its book, this was having a major impact on the charity’s strategic planning and creating some seemingly insurmountable problems for the IT organisation.

The CIO Partnership was referred to our client as an organisation with the available expertise and experience to pull them through. One of our senior associates took up a part-time executive position and over an 18 month period supported the organisation in a number of important ways:

  • Acted as facilitator for the organisation to define its core competencies
  • Successfully resolved legal issues relating to underperforming and poorly contracted IT services suppliers
  • Rationalised the IT cost base
  • Outsourced all technology development activity overseas
  • Dramatically overhauled business infrastructure
  • Led a programme to develop an innovative client management application to deliver government funded programmes

The CIO Partnership ensured that the client focused on its strategic issues first.  This meant that subsequent IT related organisational, operational and infrastructure changes and investments were based on true “business need” and not driven by tactical considerations such as simply replacing one PC brand with another.

Our client is now well set to not only to weather the changes in government spending and policy but actually to deliver more effective services at a much lower cost.


If your charity or Social Enterprise needs to use its Information Technology more effectively then call The CIO Partnership on 01788 298048 or contact us via our email form.